- If you want to return the parcel, courier charges (Rs 200) will be deducted.
- Custom-Made or Personalized Items: Some items, such as personalized or custom-made products, may not be eligible for a refund unless they are faulty.
- Rudraksha(s) will be accepted back only if the buyer sends its certificate from a government-approved lab.
- As per our return policy, if you have any issues with the product(s), you have to return the item(s) in the exact condition within 24 hours after delivery. After 24 hours, the product(s) Profoundgems.com will not accept the order back.
- If you are refunding the gemstone after opening its seal packing, then we are right to deduct an amount of 250 to 1000 INR. To avoid such a deduction, you have to send us the item with an authenticity certificate from a nearby government-approved laboratory.
Multiple Payments and Refunds -
If you made multiple payments against the same order, sellers should refund the duplicate payments in full (without deducting transaction charges). However, they may retain the cost of a singular order.
